Setting up utilities in Charlotte
Water depends on your town, not just your county. Start with the utility for your address, and do it before move-in day.
Facts checked Oct 25, 2026
Charlotte Water starts service by phone (311 or 704-336-7600) or in person and aims to turn water on within 24 to 48 hours; it accepts an SSN or EIN but not an ITIN, per its page. Duke Energy starts service online. Piedmont Natural Gas is 800-752-7504, which is also the gas leak line.
Charlotte Water
Call 311 or 704-336-7600 and ask for "water move in or move out", Monday to Friday 7am to 7pm, or visit 600 East Fourth St, Monday to Friday 8 to 5. An SSN is preferred and an EIN is accepted; the page says an ITIN is not accepted. The turn-on goal is 24 to 48 hours.
Source: charlottenc.gov ↗as of Oct 25, 2026
Charlotte Water serves its own area only. Concord, Kannapolis, Union County and Fort Mill run separate water utilities.
Source: charlottenc.gov ↗as of Oct 25, 2026
City of Concord (electric and water)
Apply through the Customer Portal or at City Hall. You may need photo ID, SSN, a lease and a signature. Setup takes about 2 business days.
Source: concordnc.gov ↗as of Oct 25, 2026
Union County Water
Apply online with the New Service Application. Approval takes 3 to 7 business days, with service the next business day after approval. 704-296-4210, [email protected].
Source: unioncountync.gov ↗as of Oct 25, 2026
Gas: Piedmont Natural Gas
Start, stop or transfer: 800-752-7504, Monday to Friday 7:30am to 7pm ET. If you smell gas, leave the home first, then call 800-752-7504 or 911.
Source: piedmontng.com ↗as of Oct 25, 2026
Electricity: Duke Energy
Start, stop or move service online. Whether a deposit is needed depends on a credit check.
Source: duke-energy.com ↗as of Oct 25, 2026
Internet and mobile
The FCC National Broadband Map shows which providers report service at an address. Confirm with each provider before signing up.
Source: broadbandmap.fcc.gov ↗as of Oct 25, 2026
Questions people ask
Can I start Charlotte Water without an SSN?
Charlotte Water says an EIN is accepted and an ITIN is not, as of October 25, 2026. Call 704-336-7600 to ask about your case.